Case study: Caterleisure Group
Caterleisure Group is an established, privately owned business based in Yorkshire that has been operating successfully throughout the UK since 1976. It provides a wide variety of high quality, tailored and innovative bar, catering and retail solutions for the travel and leisure industry. In the Isle of Man, Caterleisure Group operates landside and airside retail outlets at the Island’s airport.
Caterleisure Group is an established, privately owned business based in Yorkshire that has been operating successfully throughout the UK since 1976. It provides a wide variety of high quality, tailored and innovative bar, catering and retail solutions for the travel and leisure industry. In the Isle of Man, Caterleisure Group operates landside and airside retail outlets at the Island’s airport.
The Client’s Challenges
Caterleisure Group had problems with their previous IT provider for telephony and broadband services for the cafés and shops it operates at the airport. Several incidents of broadband downtime meant that staff couldn’t take contactless payments. This not only meant a loss of revenue, but also a poor experience for some regular and loyal customers. Some of these downtime incidents occurred during the 2024 Isle of Man TT festival when tens of thousands of visitors fly from around the world to see the famous motorcycle races. With the vast majority of visitors using contactless payments rather than cash, this was a major headache for the Caterleisure team.
Eager to avoid these problems reoccurring, in the summer of 2024 Caterleisure decided to switch their telecoms and broadband services to Noventre. Crucially, they wanted a managed network service with a backup solution to avoid any more broadband downtime and contactless payment issues.
The Noventre Solution
We provided Caterleisure with a fully managed telephony, network, and connectivity solution to deliver mission critical services that enable efficient day-to-day retail operations. Most importantly, our solution needed to have the resilience and reliability to cope when demand peaked during the TT. The Noventre solution includes:
The Results
Shahil Ahmed, IT & Systems Manager at Caterleisure Group, says that working with Noventre has been a very positive experience. He said:
“We have had 100% uptime since we have been working with Noventre. If any issues needed to be addressed, Noventre responded within half an hour when we contacted their team via phone or email. Having a locally based provider with a support team on the Island is a great help. We have had a lot of positive feedback from staff and customers, so we are very happy with our decision to switch to a new provider.”
Noventre commented:
“Many thanks to Shahil and his colleagues for their positive feedback. It’s great working with the Caterleisure Group team, and we’re proud to be playing a part in helping them to deliver a positive experience for residents and visitors at Isle of Man Airport.
We are also in the process of implementing the same services for Caterleisure at Guernsey Airport, ensuring consistency, performance, and scalability across multiple airport sites. As with our delivery of services to Isle of Man Airport, our focus is also on delivering dependable, enterprise-grade services that support the critical retail operations of airport environments.”