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Case study: Crossroads

Crossroads is the Isle of Man’s leading charity for carers. For more than 35 years it has been providing support to carers and people with care needs no matter their disability, age or illness. Crossroads relies on Noventre to provide IT solutions which play a crucial role in helping the charity to deliver its services across the Island.

Crossroads is the Isle of Man’s leading charity for carers. For more than 35 years it has been providing support to carers and people with care needs no matter their disability, age or illness. Crossroads relies on Noventre to provide IT solutions which play a crucial role in helping the charity to deliver its services across the Island.

Our Core Values Are At The Heart of Noventre

The Client’s Challenges

As is the case with many charities, and especially those in the care sector, Crossroads needs an IT provider that can ….

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Provide the best and most cost-effective solutions for their specific requirements to maximise operational efficiency.
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Ensure all IT systems are secure, resilient, reliable – crucial factors in a sector where compliance, GDPR and other data protection related issues are mission critical.
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Provide the best possible uptime for the Crossroads website and social platforms which are essential to raise awareness of their services and promote fundraising events or channels for donations.
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Crossroads operates across 5 sites around the Island. In critical situations staff need to be able to find and access information quickly whether they’re in the office or working remotely.
Noventre Company Values

The Noventre Solution

We’re proud to have been a service provider to Crossroads for over 3 years. To meet their needs our customised solution includes…

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A full suite of services across 5 sites.
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Telephony: A unified telephony system that delivers reliable voice communication, supporting both internal collaboration and external engagement.
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Managed Connectivity: High-performance, secure connectivity tailored to each location, and designed to maintain optimal network uptime and performance.
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Managed Network: A fully integrated and centrally managed network infrastructure that securely connects all sites, enabling efficient data sharing and collaboration.
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IT Helpdesk Support: End-to-end helpdesk coverage for all users, ensuring fast response times, issue resolution, and continuous support for day-to-day IT needs.
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Our service ensures a consistent, secure, and scalable solution which means the Crossroads team know that their IT and telephony needs are in safe hands, leaving them more time to focus on meeting the needs of carers.
Focus On Your Business — We’ll Handle The Communication

Results

Jackie Betteridge, Chief Executive Officer at Crossroads, says the Noventre team have proven to be excellent at listening to and understanding the charity’s specific IT challenges. She said: “The Noventre team have delivered exactly what we need for how we use IT to support our staff, volunteers and, most importantly, carers. Having an IT solution that’s flexible and adaptable is really important because it can easily be scaled to meet our needs as we grow. At Crossroads, we believe strongly in working in partnership. Noventre is a valued partner as our IT provider. They’re a great team to work with, and we think their new brand looks great too!”

*To find out more about Crossroads please go to https://www.crossroadsiom.org/