We’ve got some Good News for our Fibre customers.
From the 1st of September 2026, we’re increasing the download speeds across both our Residential and Business Fibre packages, at no additional cost.
Fibre 30 and Fibre 100 services will be upgraded on the 1st of September, with Fibre 200 and Fibre 500 services being upgraded on the 2nd of September.
That means you’ll get more speed from your existing Fibre package, without needing to change your package or pay more each month.
Residential Fibre Changes
*Your existing package name, monthly price and upload speed will remain unchanged.
What does this mean for you?
For our Residential customers, faster download speeds can make everyday online activities smoother, from streaming and gaming to downloading files, working from home and connecting multiple devices.
For businesses, faster connectivity can help support the way your teams work every day – from cloud applications and video conferencing to file transfers, online systems and multiple users accessing the network at the same time.
If you experience any issues with your Residential Fibre service, please contact support@noventre.com or call 01624 641177.
Business customers should contact their dedicated account manager for support
Frequently Asked Questions
What is changing?
From the 1st of September 2026, we’re increasing the download speeds across our Residential and Business Fibre packages. Fibre 30 and Fibre 100 services will be upgraded on the 2nd of September 2026, with Fibre 200 and Fibre 500 services being upgraded on the 2nd of September 2026. You’ll receive a faster download speed while staying on your existing package.
Will I have to pay more?
No. The speed uplift comes at no additional cost. Your existing monthly price will remain unchanged.
Do I need to change my package?
No. You’ll stay on your existing Fibre package. There are no product name or price changes as part of the speed uplift.
Is my upload speed changing?
No. The uplift applies to download speeds only, so your existing upload speed will remain the same.
Is my existing contract changing?
No. The speed uplift does not require you to move to a new package or take out a new contract.
Will I need new equipment?
No. You don’t need to request a new package or make any changes to receive the speed uplift.
Will my Wi-Fi speed increase too?
The Fibre speed delivered to your home is increasing, but the speed you experience over Wi-Fi can vary depending on factors such as your router, device, distance from the router and your home Wi-Fi environment.
How could the increased speed benefit me?
This depends on how you use your Fibre connection. Faster download speeds can help with activities such as streaming, gaming, downloading files, working from home and using multiple devices at the same time.
For businesses, faster speeds can help support cloud applications, large file transfers, video conferencing, online systems and multiple connected users.
Will I notice a difference?
This will depend on your package and how you use your connection. The increase gives you more download capacity, which can be particularly useful when multiple devices or users are accessing the internet at the same time.
Will my business need to do anything differently?
There is no action required from you at this time. Your increased speeds will be applied automatically, and you do not need to make any changes to your package or service. Should we need to update any account details or credentials in the future, we will contact you separately with full guidance on any actions that may be required.
Can I upgrade to a different package?
The speed uplift does not change the existing package structure. If you’re interested in changing your Fibre package or need additional connectivity, please contact your dedicated account manager if you’re a Business customer.
For Residential package changes, please email support@noventre.com or call 01624 641177
