Case study: Isle Stand Up To Suicide
Using technology to support a local charity making a difference across the Isle of Man.
Using technology to support a local charity making a difference across the Isle of Man.
About the Client
Isle Stand Up to Suicide is a Manx charity focused on raising awareness around suicide prevention and providing support to people experiencing suicidal crisis.
The charity is supported by a team of volunteers who help provide its phoneline, giving people someone to turn to when they need support.
As a volunteer-led organisation, having the right technology in place is essential to keeping its services accessible, organised and responsive.
The Client’s Challenges
Running a charity that provides support through a busy phoneline comes with its own challenges. Isle Stand Up to Suicide needed a company that could help develop a dedicated phoneline for people experiencing suicidal crisis.
They also needed technology that could help them:
✔ allow multiple volunteers to answer calls through their own extensions
✔ give volunteers the flexibility to answer calls around the time they are able to give
✔ understand call volumes and patterns
✔ continue developing the service as the charity grows
With volunteers playing such an important role, the charity needed a solution that made answering the phoneline more flexible and accessible for its volunteer team.
The Noventre Solution
Noventre worked closely with Isle Stand Up to Suicide to supply an app that made it easier for volunteers to manage and answer calls remotely. The app allowed volunteers to work from home, with each volunteer having their own extension and being able to log in and answer calls during their allocated time. This meant volunteers could support the phoneline without needing to be physically together in one location.
The aim was simple, to give the charity technology that makes it easier for volunteers to support the phoneline remotely, while providing the flexibility and capacity needed as the service grows.
The Results
✔ More connected volunteers
The phoneline system gives volunteers their own extensions and allows them to log in and answer calls during their allocated time, making it easier for more people to get involved.
✔ Greater flexibility for volunteers
Volunteers do not need to commit to a full shift. They can contribute for two hours, four hours or whatever time they are able to give, helping the charity make better use of its volunteer network.
✔ A service that can involve more volunteers
The system provides capacity for more volunteers to answer calls, helping the charity expand the team available to support the phoneline.
✔ Reliable support behind the scenes
With Noventre providing the phoneline free of charge and offering ongoing technical support, the charity has a reliable technology partner helping to keep its communication service running.
Client Feedback
Paula Dunlop, Chairperson of Isle Stand Up to Suicide, says Noventre’s support has been pivotal to delivering the charity:
“Noventre’s support has been pivotal to delivering our charity. They understood our mission from the very beginning and went above and beyond to provide the phone line and technology we needed, completely free of charge. The system has given our volunteers the flexibility to answer calls around the time they can give, while allowing us to bring more volunteers on board. Without the phone line, and without the support and relationship we have with Noventre, I don’t think we would be coming into our third year.”
The relationship between Noventre and Isle Stand Up to Suicide continues to grow, with both teams working closely together, sharing ideas and supporting the charity as it develops. As two locally owned Manx organisations, the partnership remains an important part of the charity’s development.
Looking Ahead
Noventre will continue to support Isle Stand Up to Suicide as the charity develops its services, providing the technology and ongoing support needed to help its volunteers deliver the phoneline and ensure the service remains accessible to those who need it.