Case study: Tynwald Mills
Tynwald Mills is one of the Isle of Man’s best-known shopping destinations, based in St John’s and home to a wide mix of retail, lifestyle, home, fashion, food and hospitality businesses.
Tynwald Mills is one of the Isle of Man’s best-known shopping destinations, based in St John’s and home to a wide mix of retail, lifestyle, home, fashion, food and hospitality businesses.
About the Client
With shops, eateries, customer-facing teams and back-office operations all working across one busy site, reliable technology is essential to the smooth running of the business.
From card payments and customer enquiries to internal communication and day-to-day operations, Tynwald Mills needs systems that are dependable, easy to manage and supported by a provider who understands the demands of a busy retail environment.
The Client’s Challenges
Tynwald Mills was already working with Noventre for broadband connectivity and IT services, but as the business evolved, they needed a more joined-up approach to their technology.
Their priority was to simplify the way their technical services were managed, bringing connectivity, network, broadband, telephony and IT support together under one trusted local provider.
They needed a solution that would:
- Provide reliable connectivity across the site
- Support day-to-day retail and hospitality operations
- Make communication easier for staff and customers
- Reduce the need to deal with multiple providers
- Give the business one clear point of contact for technical support
For a busy destination site, technology needs to work quietly in the background. The team did not want complexity, confusion or delays when support was needed. They wanted a practical, responsive service that could support the whole business.
The Noventre Solution
Noventre has now fully taken over the Tynwald Mills account, providing a managed service that brings their key technical needs together in one place.
This includes:
- Fully managed broadband services: Reliable connectivity to support the day-to-day needs of the business, from internal systems to customer-facing operations.
- Managed network services: A supported network environment designed to keep teams connected and services running smoothly across the site.
- Telephony: A managed phone system to support clear, reliable communication between staff, departments, suppliers and customers.
- IT support: Ongoing technical support to help the team resolve issues quickly and keep essential systems working as they should.
- One local point of contact: A joined-up service model that gives Tynwald Mills a single provider for their technical requirements, reducing complexity and improving response times.
By bringing these services together, Noventre has created a more streamlined and reliable setup for Tynwald Mills, backed by local support from a team who understand both the business and the Island.
The Results
Since expanding their relationship with Noventre, Tynwald Mills has benefited from:
✔ A simpler way to manage technology
With broadband, network, telephony and IT support now managed through Noventre, the team has one trusted provider to contact when they need help.
✔ Reliable day-to-day connectivity
The business has the connectivity and network support it needs to keep operations moving across a busy retail environment.
✔ Better communication
Managed telephony supports clear and consistent communication across the business, helping staff stay connected and responsive.
✔ Less pressure on internal teams
With Noventre managing key technical services, the Tynwald Mills team can focus on customers, retail operations and the overall visitor experience.
✔ A stronger local partnership
The relationship has grown from broadband and IT services into a more complete technical partnership, with Noventre acting as a one-stop shop for the business.
Client Feedback
For Tynwald Mills, the value of working with Noventre lies in having a local provider who can manage multiple technical services in one place.
“Noventre now acts as a one-stop shop for our technical needs, covering our broadband, managed network, telephony and IT support. Having one local team who understands our business makes things much simpler and gives us confidence that support is there when we need it.”
Looking ahead
Tynwald Mills and Noventre continue to work closely together as the relationship develops.
With a fully managed technical setup in place, Tynwald Mills has the connectivity, communication tools and local support needed to keep its busy retail destination running smoothly, now and into the future.